Tech Support Employee Catches Helpdesk Scammer

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mattstaff
Aug 6, 2021 4:00 PM EDT

We love us a good old fashioned tech support tale. Especially one like this right here, where the tech support employee manages to catch someone right in the middle of their silly antics. To have seen the look on this woman's face must've been something special. To keep the tech support tales going check out this story about the time that a man assumed that a literal fire was a feature of his computer until IT intervened.

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  • 01
    Font - r/talesfromtechsupport u/AnonymousTechGuy6542 · 11h + Join 1 S 1 Caught a helpdesk scammer Medium So a couple weeks ago a user requests a docking station for use at home. I know for a fact she has a docking station at her desk, but she wants one just to set up at home because "there are too many wires". Well, lead time on docking stations is currently something like 6 weeks, we're supposed to be either full time WAH or in-office, not going between, and no one, but no one who isn't in the
    via u/AnonymousTechGuy6542
  • 02
    Font - A few days ago, same user claiming their docking station is broken. I go deskside and ethernet, 2 monitors, keyboard and mouse are working. I unplug it, plug it back in, everything comes up like fine clockwork. Ticket closed with "issue self corrected" and a private note that there weren't nothing wrong to begin with. Today, another ticket from the same user. docking station intermittently failing. This one calls me out specifically for not fixing it last time. Nope, not how things happen
    via u/AnonymousTechGuy6542
  • 03
    Font - She's okay with that, so I swap the docks and pick up the old one. I don't think she quite caught on that I used most of the old cables and she'd have had to know what a DisplayPort cable is even if her plan worked. "Where are you taking that?" She asks, sounding angry. "Oh, we've got to dispose of bad hardware. Though in this case I thought l'd use it for building laptops. Even if it's not 100% it works well enough to use on the workbench."
    via u/AnonymousTechGuy6542
  • 04
    Font - %3D "But it's mine," she whines, "I have to throw it out." And the plan is revealed. Not like it wasn't obvious but seriously, what was she thinking? "Oh, sorry, no. E-Waste has to go through removal from active stock, then proper disposal. Go green, save the planet. Besides, I think we can still use this." You could see it hit her, she saw her glorious future of not having to disconnect wires vanish in a puff of bureaucratic smoke. And that's how I got a current model docking station for
    via u/AnonymousTechGuy6542
  • 05
    Font - _keyboardDredger · 7h This is perfect! A request came in this week from a user that was along the lines of "well outlook stopped working so I softly restarted the laptop and walked away for a bit. It was like this when I came back.. attached photo of a physically damaged screen I think I'm meant to be getting a new laptop soon anyway..". The laptop is 8 months old. The user is not getting a new laptop. But the users line manager did receive a copy of the repair quote and a summary of "phy
    via u/AnonymousTechGuy6542
  • 06
    Font - Adderkleet · 7h "But it's mine," she whines It is NOT yours. It is NOT your team's. It is the company's. I work in the public sector, and there are far too many people that think they OWN their work phone/laptop. G Reply 4 463
    via u/AnonymousTechGuy6542
  • 07
    Rectangle - Ich_mag_Kartoffeln · 10h 1 Award She rivals Baldrick for how cunning her plans are. G Reply 4 243 3 ...
    via u/AnonymousTechGuy6542

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